You do not like the ordered goods? No problem.
Take advantage of our 30-day right of withdrawal
Cancel your order according to the right of withdrawal .
Create a return label in our returns portal . Please fill in your contact details. Please enter your order number under Shipment reference number. You can choose between a mobile parcel label (by mobile phone) or a parcel label (please print out). Further instructions can be found on the portal page. The use of the return label is from a value of 40 € and free within Germany for you. For chargeable returns from Germany we have to charge you € 5.9.
Please pack the goods in a suitable shipping box and protect everything well with packaging material in the gaps. Please attach a copy of the invoice to the package . If you have printed a parcel label, please stick it to the largest page. For a mobile parcel label, the shipping label is printed out in the parcel shop.
Hand in the package in your next GLS parcel shop . Please have the delivery confirmed in the parcel shop. Without a receipt, we can unfortunately not submit a search request for a lost parcel.
After receipt of the goods, we check the returned products according to our conditions of withdrawal . The money will be refunded to you after the exam via the way you paid.
For further questions about your return, please use the following contact form.
Your baby garage team